northline approved: aftercare & warranty

Main dealer level aftercare with independent dealer service

Aftersales support & warranty cover

Every Northline vehicle comes with a 30-day warranty as standard, with the option to extend your protection for up to 4 years - all backed by our dedicated aftersales team and a nationwide repair network.

WHy aftersales matters

Buying from an independent dealer can be a better experience - better cars, better value, a more personal service - but customers often worry about what happens after they drive away.

That’s exactly where Northline is different. We’ve removed the usual sticking points by combining two things that rarely exist together at independent level:

  • A proper warranty offering (including options up to 48 months)

  • A dedicated aftersales team to manage support, claims, updates, and solutions - nationwide

The result is simple: you can buy independent, with genuine peace of mind.

Warranty cover as standard

Every vehicle we sell includes a 30-day warranty, giving you immediate reassurance from day one.

If you want longer-term protection, you can add an extended warranty at the point of purchase.

Extended warranty options up to 4 years

You can extend your cover for:

  • 6 months

  • 12 months

  • 24 months

  • 36 months

  • 48 months

Your policy is provided through Warranty Solutions Group, and the claim limit can be tailored - up to £5,000.

There are no age or mileage restrictions, and the warranty is transferable if you sell the vehicle (helpful for protecting resale value).

A dedicated aftersales team

This is the part most independent dealers simply can’t offer.

Our dedicated aftersales team is here to manage the entire aftercare process for you:

  • Customer support and issue triage

  • Warranty claims handling and administration

  • Liaising with garages and authorisation management

  • Repair updates and progress chasing

  • Complaint resolution and customer care escalation

  • Practical guidance on next steps, timelines, and expectations

Same-day response is the standard we aim for - because being left in the dark is often the most frustrating part of aftersales.

Nationwide support: a network you can rely on

If you’re local, great. If you’re hundreds of miles away, you’re still covered.

We can support you nationwide through a trusted network of VAT-registered repairers - and you can also use any VAT-registered garage if you already have one you prefer. Either way, the aftersales team will help manage the claim process end-to-end.

How the claims process works

We’ve made this as simple as possible:

  1. Contact our aftersales team and explain the issue

  2. We’ll advise the next step (inspection/diagnosis if required)

  3. Pre-authorisation is required before work begins (we handle this with the garage)

  4. Once approved, repairs go ahead and we manage updates and admin

  5. If your repair takes over a day, we can help with courtesy car options (subject to availability)

The goal is simple: fast, organised, professional support - without the runaround.

We have partnered with Warranty solutions group - The UK’s highest rated, multi award-winning vehicle warranty provider.

❋ Coverage for thousands of parts and faults
❋ Fast claims service and 7-10 days payments
❋ Unlimited claims up to vehicle's market value and no excess
❋ Basic breakdown cover for the same term
❋ Car hire contribution & 30 days EU cover

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